31 Marine Parade
Queenstown 9300
Otago, New Zealand
+64 3 409 0612
Front desk, 24 hours, every day
+64 3 409 0628
Reservations, 7am to 8pm, seven days
[email protected]
Rooms, packages, groups and events
[email protected]
Duty manager, host responsibility and self-exclusion
- It goes to reservations, not to a queue. One person reads it and replies.
- Sent between 7am and 8pm: an answer the same day. Outside those hours: the next morning, and always inside one working day.
- A room enquiry comes back with a rate, a hold on the room and what the deposit would be.
- An event enquiry comes back with the room that fits, a hold on the date for ten days, and a price per head.
- There is no booking engine on this site and no card details are taken through it.
- Your details are used to answer the enquiry and nothing else. See the Privacy Statement.
How do I book a room?
Send the enquiry form on this site, phone reservations on +64 3 409 0628 between 7am and 8pm, or write to [email protected]. There is no booking engine here. A person reads every enquiry and answers with a rate and a hold on the room.
Who may enter The Earnslaw Room?
Guests and visitors aged 20 and over, with photo identification, every time. The rest of the hotel is open to all ages. Gaming happens on the premises only; there is nothing to play on this website.
Is parking available?
Yes. Thirty-four covered spaces under the building at NZ$26 a night, booked with the room. Coaches use the Athol Street bay, two minutes away.
What time can I check in?
From 3pm. Checkout is 11am, and 2pm for The Closeburn Suite. Bags are held at reception either side of those times at no charge.
Do you take dogs?
Assistance dogs anywhere in the hotel. Other dogs in Brecon Rooms only, NZ$45 a stay, told to us at the time of booking.
Is there a shuttle from the airport?
We book a car for NZ$68 each way, up to four passengers, with 24 hours’ notice. The public bus route 1 runs every fifteen minutes and stops on Stanley Street.
Tell us the dates, the number of guests and what the stay is for. Anything you write in the last box reaches the person who answers you.
Other ways to reach the hotel
- Groups of five rooms or more. Write to [email protected] with the dates and the number of rooms. Group bookings run on their own deposit schedule, set out in the Booking & Stay Terms.
- Accounts and invoicing. Companies booking regularly can open an account with reservations on +64 3 409 0628.
- Lost property. The front desk holds found items for three months and posts them at cost.
- Complaints. Ask for the duty manager at the desk, or write to [email protected]. Written complaints are answered within five working days.
- Access requirements. Room 214 is step-free with a wet-room shower. Full detail on the Access & Mobility page.
- Privacy requests. To see or correct what we hold about you, write to [email protected] under the Privacy Act 2020.